Lincoln Owner Support & Benefits

Owner Support & Benefits at Downtown Lincoln

The purchase of a new Lincoln comes with a myriad of benefits that help deliver a truly comprehensive luxury vehicle ownership experience. From roadside assistance to concierge services, to maintenance plans and exclusive Lincoln Access™ Rewards, owning a Lincoln vehicle opens you up to a world of first class service and benefits. Continue reading below as our team here at Downtown Lincoln discusses a handful of these Lincoln Owner Support services.

The Lincoln Way™

At Lincoln, we believe in fostering a customer service experience that starts after the sales process ends and continues to develop over the years. This philosophy is materialized by The Lincoln Way, a handful of ownership benefits and support programs designed to make Lincoln ownership as comfortable and as luxurious as possible. From the intelligent Lincoln Way™ App, to complimentary vehicle pickup and delivery for maintenance services, and access to a personal concierge, the Lincoln Way™ delivers a truly one-of-a-kind luxury vehicle ownership experience.

Complimentary Roadside Assistance

Drive with confidence and enjoy 24/7 roadside assistance service, 365 days of day throughout Canada and the continental United States. As the original owner of a new Lincoln vehicle, you are eligible for a myriad of roadside assistance benefits for the entire time that you own the vehicle. Subsequent owners are eligible for coverage that is concurrent with the 6 years or 110,000 kilometres (whichever occurs first) powertrain warranty coverage period.

Coverage Includes: 

  • Road Service (labour performed at disablement site)
  • Service Calls (delivery of up to 10L of fuel or battery boost)
  • Towing of your disabled vehicle to your selling Lincoln dealer if within 160 km or the closest Lincoln, Ford-Lincoln or Ford dealership (one tow per disablement).

Lincoln Customer Care 

At Lincoln, we’re here to help. No question is too big or too small. Should you have any inquiries or concerns about your vehicle’s SYNC® system, connectivity features, warranty plans or anything else, we are a simple chat or call away. Get in touch with our team members here at Downtown Lincoln during our operating hours or reach out to Lincoln Canada Customer Care yourself for near round the clock assistance.

Lincoln Access™ Rewards

Lincoln Access™ Rewards is the brand’s exclusive, owners-only rewards program that provides access to a multitude of premium services and benefits. Personalized to you, Lincoln Access Rewards offers recommendations for vehicle services that allows you to gain points that are redeemable towards future services and more.

Shop New & Used Lincoln Vehicles at Downtown Lincoln

Interested in experiencing the difference of Lincoln ownership for yourself? Book an appointment with one of our Lincoln Product Specialists and let us show you the multitude of new and used Lincoln models that we have available for purchase at our state-of-the-art showroom, located at 77 E Don Roadway in Toronto, Ontario.