The Lincoln Way™

The Lincoln Way™ in Toronto, ON

At Downtown Lincoln, we strive to provide our customers with unparalleled customer service. From a seamless and transparent sales process, to hassle-free maintenance and after sales services, we believe in fostering an ongoing relationship with our valued customers. That’s why we’ve adhered to ‘The Lincoln Way™’, a new definition of customer care pioneered by the Lincoln brand. Read on to learn more about the Lincoln Way™ and the benefits of owning a Lincoln vehicle from Downtown Lincoln in Toronto, Ontario.

The Lincoln Way™ App

Enjoy easy and convenient access to your Lincoln’s vital vehicle information directly from your smartphone device through the Lincoln Way™ app. View your vehicle’s health alerts, check your maintenance history, schedule service appointments and use your phone as a key using this convenient technology.

  • Remote Vehicle Access: Enjoy remote engine start/stop and lock/unlock capabilities
  • Phone As A Key: Select 2020 model year and above Lincoln vehicles allow you to use your phone as a keyfob when your traditional keyfob isn’t with you
  • Lincoln Pickup & Delivery: Use the app to schedule seamless vehicle pickup and delivery for your regularly scheduled maintenance services.

Lincoln Pickup & Delivery

We understand that there is no greater luxury than your time. As such, we are proud to offer our valued customers an effortless way to service their Lincoln vehicles. Simply schedule a time and location that’s convenient for you and we’ll bring a loaner vehicle in exchange for yours. Our Lincoln Pickup & Delivery works in four easy steps:

  1. Get in Touch
    Contact us by phone or through the Lincoln Way™ app, select a time and location within a 30 kilometre radius of our dealership, and we’ll handle the rest.
  2. Seamless Exchange
    One of our Lincoln Service Valets will meet you at your specified location and provide you with a Lincoln loaner vehicle for the duration of your vehicle’s service.
  3. Convenient Updates
    Stay in the loop as we’ll send you updates about your vehicle’s status through phone, texts or emails. We’ll even let you know when your vehicle is on the way.
  4. Ready to Drive
    Complete your service experience by arranging a payment method, and we’ll deliver your vehicle back to you washed, serviced and ready for your next journey.

Lincoln Concierge Service

With our Lincoln Concierge service, you can gain access to a host of exclusive benefits, services and rewards that are custom-tailored for Lincoln owners like you. Whether you have questions about your vehicle’s warranty coverage, need assistance booking a maintenance service, or are in the market for a new Lincoln model, our warm and friendly team of professionals are here to help. Call 1-800-387-9333 to talk directly with a Lincoln Concierge.

Experience the Lincoln Way™ at Lincoln Downtown

Are you ready to join the exclusive group of Lincoln owners and experience the Lincoln Way™ for yourself? Let our sales professionals help you get behind the wheel of the ideal Lincoln model that suits your lifestyle. Get in touch with our team here at Downtown Lincoln and start your Lincoln ownership journey, today!